Return & Exchanges

At chronosmy, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we gladly accept returns and exchanges under the following conditions:

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be in original condition, unused, unwashed, and with all original tags and packaging intact.
Items that appear worn, damaged, or altered in any way may not be accepted and may be returned to the customer.

We reserve the right to deny a return that does not meet these criteria.

2. Non-Returnable Items

Please note that the following items are non-returnable:

Items marked as Final Sale or Non-Returnable at the time of purchase
Gift cards
Personalized or custom-made items
Intimates, bodysuits, or undergarments (for hygiene reasons)

3. Exchanges

We offer exchanges for the same item in a different size or color, if available. If the item is out of stock, a refund or store credit may be issued instead. Exchanges are subject to product availability.

4. How to Initiate a Return or Exchange

To start your return or exchange, please email our customer service team at:

📧 support@pennny.com
🕒 Support Hours: 10:00 AM – 6:00 PM EST
⏳ Response Time: Within 24–48 hours

Include the following information in your email:

Order number
Reason for return or exchange
Photos (if applicable, for quality or damage-related issues)

We will provide you with return instructions after reviewing your request.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost or missing packages.
Original shipping fees (if any) are non-refundable.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method or issued as store credit.
Processing time may vary depending on your bank or payment provider.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately. We’ll make it right by replacing the item or issuing a refund.

8. Questions?

If you need assistance or have questions about your return or exchange, don’t hesitate to contact us:

📧 support@pennny.com

We’re here to help!