Shipping Policy

At pennny, we’re committed to delivering your order as quickly and reliably as possible. We ship from multiple local warehouses around the world to ensure efficient delivery and minimize customs delays.

1. Global Shipping Coverage

We proudly offer worldwide shipping.

To better serve our global customers, we ship from regional warehouses located in:

• North America

• Europe

• Asia

• Australia

• Other select regions

Your order will be dispatched from the nearest available warehouse based on item availability and destination address.

2. Order Processing

Once your order is placed, we begin processing immediately. Orders are typically dispatched after verification and quality checks are completed. You will receive a shipping confirmation email with tracking details as soon as your order ships.

3. Shipping Fees

Shipping costs (if applicable) will be calculated at checkout based on your shipping address and the items in your cart.

Occasionally, we may offer free shipping promotions or discounted rates during sales events — be sure to subscribe to our emails for updates.

4. Duties & Taxes

Depending on your country or region, customs duties or local taxes may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

By placing an order, you agree that any additional charges incurred during customs clearance are your responsibility.

5. Tracking Your Order

Once your package ships, you will receive an email with a tracking number and a link to follow your shipment status.

If you have not received tracking information within a reasonable time, feel free to contact us.

6. Address Accuracy

Please ensure your shipping address is complete and accurate at the time of checkout. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

7. Undeliverable or Returned Packages

If a package is returned to us due to delivery failure (e.g., incorrect address, unclaimed package), we will contact you to arrange re-shipment. Additional shipping fees may apply.

8. Questions?

If you have any questions about your shipment, feel free to contact us:

📧 Email: support@pennny.com
🕒 Support Hours: 10:00 AM – 6:00 PM EST
⏳ Response Time: Within 24–48 hours